Alex came out as promised when promised and made the repair on our icemaker. I appreciate his prompt and professional service.
I walked into a very wet kitchen floor this morning and quickly determined our refrigerator was leaking. I reached out to Big City via Yelp and within 10 min heard back from Val. We discussed a window of time we might meet later today and boom! the technician (Alex T) not only showed up on time but a bit early. He quickly went to work and the problem was solved within 90 minutes. Very efficient & fairly priced
I contacted them through Yelp at 9pm and they were the first to respond. Set up an appointment for 10-1 the next day and the technician arrived at 11am. His name was Ozzy and he was very nice, clean-cut, and respectful. Took about 40 minutes to diagnose the problem, get the part from his car, and get the oven working again.
My dishwasher has been a stinky nightmare these last few months. The water wasn’t draining, just sitting causing a disgusting smell at least once a week. I finally decided enough was enough and reached out to some appliance companies in my area of San Diego. This company responded quickly and their price estimate was fair. I was able to get s next day appointment at noon. Highly recommend!
This company was referred to me by my home warranty carrier. Leo was out the same day to repair my washer that was leaking. Badabing badaboom – fixed!! Professional – clean – knowledgable – great service!! Thank you Leo!!
Nick was amazing! He was polite, professional, knowledgeable, and fixed my dryer issue in the one visit which I did not expect! He also gave me some tips and some guidance about keeping my dryer in good shape with proper use. I would highly recommend working with them! Thank you, Nick:)!!
I have a 10 year old Kitchenaid Stove that the broiler quit working. Mark from Big City came out and new right away what was wrong. He had the correct parts with him and fixed it quickly. He was very polite, clean and tidy. Would use them again for any appliance repair.
Great job! My washer wouldn’t agitate or spin and it had been previously fixed by Best Buy when it was under warranty for the same issue. This time it is fixed and so quiet! I feel like Big City made it better than when a Best Buy fixed it! Thanks to the tech who came this am!! Happily not going to the laundry mat anymore!
Both our washer and dryer needed repair at around the same time, so we tried Yelp to get a quote. It was a Sunday morning and we were pleased that Big City responded within minutes, offering to send a technician to do a diagnostic the same afternoon at a very reasonable price. Vlad arrived on time and spent an hour with us, thoroughly going over each appliance.
From our very first interaction with BigCity, we were impressed. Everyone was extremely knowledgeable, thorough, friendly and honest. We entertained multiple HVAC companies to perform the services needed but BigCity’s experience was better than anyone else. They did a wonderful job. They are local and and very responsive.